What is my role as a Paydoff User?

As a Paydoff User, you are completely in charge of your debt – all decisions are yours alone to make.  Paydoff will just help you along the way so that you can feel confident in the decisions you are making. As a Paydoff User, there are several roles and tasks you are responsible for in working towards resolving your debt.

Save, Save, Save!

Your most important task as a Paydoff User is to save up money to resolve your debt.  Let’s be honest: without funds, you will never be able to resolve your debt.  So, your main focus should be to save as much money in your Contribution Account as quickly as possible.   When you built your Plan & Goal, you committed to a monthly Contribution Amount.  In addition to this monthly amount, you are encouraged to save extra whenever you can.  Even an additional $20 or $30 a month can help resolve your debt faster.  And don’t forget about extra money that you come across during the year such as tax returns, bonuses, birthday/holiday money, etc.  Putting that extra money towards resolving your debt will help you to become debt free much quicker!

Letters

As you move through Paydoff, you will be prompted to send certain letter to your creditors at different times.  Paydoff will guide to create each letter when it is needed.  Then it is your responsibility to print and mail each letter to your creditor as Paydoff suggests.  It is highly recommended that once Paydoff alerts you that a letter is needed, that you prepare and send the letter immediately.  Often times, the quicker these letters are sent to your creditors, the more effective they will be. 

Keep Paydoff Updated

In order to receive the most accurate and beneficial Paydoff Guidance, you must keep your Paydoff account updated. Each and every time you receive communication from a creditor, you should update this within Paydoff.  It is especially important to update in Paydoff when the Original Creditor has moved to a Collection Agency. 

Paydoff will alert you to update you creditor balances each month.  This is very important.  All negotiation Paydoff Guidance is based on the current balance listed within Paydoff.  So, if you have not updated your creditor balances for a few months, the Paydoff Guidance you will receive about possible negotiations will not be as accurate as if you had updated your balance this month.   

Paydoff will also prompt you to update your Contribution Account balance each month.  This is equally as important as keeping your creditor balances updated.  If Paydoff does not know the correct amount of money you have to put towards your settlement, the negotiation Paydoff Guidance you will receive will not be accurate. 

U are a Paydoff User!

Once you have saved up sufficient funds in your Contribution Account, it is time to negotiate your debt.  Most Paydoff Users find that it is best to tackle one creditor at a time.  Paydoff will provide you a snap shot of all of your creditors and possible resolutions based on the funds you have available.  From there, it is your responsibility to review your debts and decide what to do.  When you choose to offer a settlement to one of your creditors, Paydoff will guide you through creating a valid and effective settlement proposal to send to your creditor. 

It is your responsibility to be on the lookout for a response from your creditor.  The creditor may accept, decline or send you a counter offer in response to your settlement proposal.  Once you receive an answer from the creditor, you should enter this into Paydoff.  Paydoff will take this information and provide additional Paydoff Guidance based on decades on research on what has produced positive results for those in similar situations as you.

Should you decide to accept a settlement, Paydoff will assist you in the acceptance process. This includes guiding you through reviewing the settlement letter.  Each settlement letter must have certain components to ensure that the settlement is valid. Paydoff will help you through this so you can feel confident before you disburse any funds to the creditor. 

Once it is time to send the settlement funds to the creditor, Paydoff will provide Paydoff Guidance for you to ensure your funds are sent to the correct place and received on time.  It is your responsibility to submit the funds to the creditor; Paydoff will just provide tips to make sure you are doing it properly.